The purpose of these procedures is to provide information on how to respond to an armed attacker or hostage situation that may occur at any time.

It is of the utmost importance that no staff risk injury to themselves or others or to try to end the situation. Staff are to cooperate as much as possible without putting themselves in further danger.

The ‘Stay Safe’ principles (Run, Hide, Tell) provide some simple actions to consider at an incident and the information that the Police will need in the event of a firearms or weapons attack.

• Before the event build can commence, Contractors must brief all staff regarding which areas of One Marylebone are accessible and which are out of bounds. Evacuation procedures (which are included in the H&S accreditation) should also be reminded whilst on site

• The Contractor is responsible for knowing where their staff are at all times and for ensuring that staff do not misuse or damage the building and its property.

• There is a staff / Contractor area for leaving coats and bags – access is via the security building in the loading bay. Please ensure that items are either left here or on your person, as it is not acceptable to leave coats and bags unattended / hanging on the building’s fittings in the event space or back of house. One Events can provide lockers to secure valuable items – managers should speak to Venue Manager on site to request locker/s.

• There is a shared staff area located on the North Mezzanine, which is accessible from either the Ground Floor event space or via the loading bay. This area is for all Contractors to use when on a break. We encourage contractors to use this area when eating food. There should be no eating within the event spaces.

• Please note that when using this area staff could be mixing with staff from other events in the building (although the Contractor should make sure they enter / exit following allocated routes). We expect those using this area to leave it as found and throw away any items in the bins provided.

• All staff must sign out at the loading bay exit before leaving the venue (whether for a break or end of shift) – there should be no use of other exits to leave the site.

Contractors' Staf

One Marylebone requires that one member of the Approved Contractor’s management team, or the most senior person in the team who is on site, will have a thorough understanding of this document and will manage all their staff to ensure they adhere to all rules and regulations.

The Contractor is responsible for ensuring that all staff are smart, clean, tidy and that a high standard of hygiene and presentation is achieved by each member of the team. In particular, the Contractor must ensure that there is consistency of style and standard at an event.

All staff who wish to smoke must do so ONLY in the areas indicated in the loading bay and must use the receptacles provided. Staff should wash their hands immediately after.

Staff toilets are located off the loading bay, unless directed elsewhere.

No staff working at an event are to consume alcohol anywhere on site. Any Contractors or their staff who seem to be under the influence of alcohol will be asked to leave site immediately. In this event, One Events will not accept any liability for the failure of the Contractor to fulfil their service.

Movement by the Contractors and their staff shall be limited to the rooms or areas in which they will be carrying out work and the specified access routes to and from these areas.

The Lift is not to be used by any Contractors.

Overall Standards for all Contractors

All accidents, injuries and ill health must be reported to the One Marylebone Venue Manager and recorded with the appropriate accident form.

No hot works are allowed within One Marylebone.

The Contractor must ensure adequate first aid provision is made for its staff during the build, breakdown and event itself.

All rubbish and packaging (including food waste and bottles) must be removed from site by the Contractor. If waste is left on site, additional charges will be incurred by The Hirer unless evidence proves a specific contractor was responsible.

No gas is permitted within the building. Flambeaux are only permitted to be used at the external entrance, with appropriate RAMS provided.

No tape of any kind should be used on floors or walls and no nails or screws should be attached to the building’s fabric in any way.

All equipment brought into One Marylebone must be delivered and collected during the Hirer’s access times. No equipment should be left - failure to do so may result in large emergency charges being applied.

Working at heights – All contractors must adhere to The Work at Height Regulations 2005. All contractors must provide their own stepladders.

No contractor should ever stand on flight cases to reach a height.

If Contractors do not bring in the correct equipment as stated in this document and / or the agreed Method Statement, they may not be able to carry out specific tasks and One Events can take no responsibility for this lack of service.

One Marylebone may stock certain items that the Contractor can purchase on site to fulfil its obligations, but these should not be relied on.

All equipment is to be lifted and never dragged along the floor or down the stairs.

All items should be placed directly on the floor and not rested on walls, stairs, or columns. Some floors may require protection before items may be placed upon them. The bottom and / or feet of all metal items must be foam or rubber tipped to avoid scratching the floors. Any items that pose a risk of damage to floors will not be accepted.

Any damage or spillage should be dealt with by the Contractor or if found, must be reported immediately to the One Marylebone team members on duty.

All electrical equipment must have a current PAT test certificate and is subject to spot checks by One Marylebone.

Items should be carried below shoulder height irrespective of scale, shape or weight.

Doors should be opened using their handles / hardware and never pushed open using the foot or article being carried / pushed

Items larger than 1.5m must be carried by two people.

The One Marylebone Venue Manager and / or Events Manager has the authority to enforce the conditions for the safe delivery of the event in One Marylebone.

Specific Operational Standards for Catering Contractors

A representative from the caterer must be on site to receive all deliveries and manage collections. No goods will be accepted by One Marylebone at any other time.

Any exposed hot surfaces must have the appropriate warning signs.

No gas is permitted within One Marylebone.

Deep fat fryers are not permitted within One Marylebone. There is an option for the caterer to use the ‘designated area’ in the loading bay for this. In such circumstances the venue can provide power distribution (starting at £200 + vat). This arrangement needs to be pre agreed with both One Marylebone and Hirer and / or caterer. It is suggested that a gazebo is constructed when frying externally, with at least one side open. The structure must be secured with the appropriate weights.  

No additional electrical equipment should be brought into the kitchen without being pre agreed with One Marylebone. The power in the kitchen is sufficient for the equipment in situ.

Function chairs must not be stacked more than 5 high when being moved inside One Marylebone

Trays of glasses may not be carried up and down the staircase, but the use of suspension trays is permitted for this purpose. Cleared glasses should be placed into boxes before being carried on the stairs.

Drop tables should be provided at exit(s) so guests do not take drinks outside – these tables should be regularly cleared so there is no build up.

All rubbish and packaging (including food waste and bottles) must be removed from site by the Contractor. If waste is left on site, additional charges will be incurred by The Hirer unless evidence proves a specific contractor was responsible.

Slops containers must be fully waterproof and should have lids to avoid spillages. They should not be filled more than two thirds high, to avoid spillage on the stairs.

The kitchen and its equipment must be left clean and tidy at the end of the event. All equipment is to be cleaned by the Contractor, including the surfaces and floor. The catering manager is to report to the appointed One Marylebone contact at the end of the pack-down for a final check before departure and to report any problems with equipment.

Waterproof drugget must be installed wherever liquid is located (except purpose-built kitchen areas). Drugget must extend under the object and beyond that is deemed necessary by One Marylebone for maximum protection.

The caterer should provide the Venue Manager and possibly one other senior member the same menu that guests are receiving. This is to ensure that One Marylebone is happy with the quality of food being provided in relation to its reputation. A venue representative will be in touch to confirm if necessary, on an event by event basis.

Specific Operational Standards for Production & Lighting, set and scenery and furniture

Any painting or cutting of set / equipment etc must be completed at a minimum of 3ft off the floor and the floor area underneath must be protected.

The maximum weight loading in The Soane Hall and Galleries is 250 kilos per square meter. In some circumstances we will need specific details as to how weight is being distributed.

All metal equipment that makes contact with the floor, must have rubber or foam footing attachments to avoid scratching the floors.